THE WARRANTY IS SUBJECT TO THE FOLLOWING CONDITIONS:
A – The installation was carried out as directed.
B – The insulating glass was not damaged during handling.
C – The glass pane has not been subject to physical or thermal constraints.
D – Conditions of sale have been fully met.
N.B. : Our responsibility is limited to providing new insulated glass panes. (Excluding installation and shipping costs to destinations other than our warehouses) For delivery to destinations other than our warehouses, shipping costs must be paid prior to item shipment.

CONSTRAINTS
It is recommended that adequate air circulation be maintained on the inner surface of the glass panes to reduce heat stress and prevent breakage. In cold weather, keep blinds, curtains and drapes away from the glass panes. To prevent the concentration of heat on the glass, avoid applying any cardboard, paper, poster or decorative objects to the glass. Coatings or films applied after installation will render the warranty null and void. Hot air sources should be placed a minimum of 50 mm from the glass and should not be aimed directly at the glass. Tinted or patterned glass panes require greater caution, since they heat up far more than clear glass panes when exposed to sunlight. Make sure to follow these recommendations to prevent thermal breakage.

CONDENSATION
Condensation on the surface of the insulating glass inside a room is the first visible sign of excessive humidity. Such condensation needs to be addressed to prevent mold and increase comfort level. It is recommended that humidity levels be reduced when outside temperatures are low.

THERMOS
All sealed units are guaranteed, under normal conditions, for a period of ten (10) years from the date of installation. This coverage protects you against the formation of a film or dust on the internal surfaces of the glass, caused by a leaking seal (not by broken glass) and constituting a significant obstruction of vision. Thermal cycle breakages are also covered by the warranty when the constraints below are respected.

Service request form

How can I remove the panes?

Removing the panes from the windows is easy to do. The step-by-step process is shown in the video.
Watch the video

Can I convert my 2-pane window to a 3-pane window?

You can easily convert a 2-pane window to a 3-pane-window (or vice-versa) provided the size of the existing window will accommodate the new panes. If so, you simply need to purchase the new panes and gliders and install them by following the step-by-step process shown in the video.
Watch the video

Can my window be used as an emergency exit?

Windows in basement bedrooms are required to meet a minimum size standard enabling occupants to exit the dwelling in an emergency. A basement window must have a minimum height of 15 in. and minimum net clear opening of 3.77 sq. ft.

Are FORMTECH windows Energy Star certified?

The Isoform line is Energy Star certified for A, B and C climate zones. Check the Energy Star map to determine which zone applies to your home.

Do the windows contain Low-E Argon?

Yes, all FORMTECH windows are Low-E Argon.

Product and Installation

How is FORMTECH different from traditional windows?
FORMTECH windows are installed directly into the formwork before concrete is poured, enhancing waterproofing and reducing installation steps.

How much time can be saved with your system?
Our customers estimate a 75% reduction in installation time by eliminating touch-ups and adjustments after pouring.

Is it complicated for formworkers or installers?
Not at all. Our windows are designed to be intuitive to install, with guides, videos, and technical support always available.

Standards & Compliance

Are your windows code-compliant?
Yes. All our models meet Canadian and North American building codes. We also offer sizes that comply with egress window standards in both countries.

Can they be used in Ontario / the United States?
Our products are built to North American standards and can be adapted to regional requirements. Technical support is available to ensure local compliance. (fenestrationcanada.ca)

What is an “Egress Window”?
An egress window is designed to serve as a safe emergency exit in case of fire or other emergencies. It must meet minimum opening size requirements set by building codes to allow a person to exit. According to current codes, any bedroom located in a basement or on an upper floor must have an egress window or another approved emergency exit.

Maintenance & Durability

Is the PVC you use durable?
Yes. Our proprietary PVC is 100% moisture and corrosion resistant, and requires no maintenance over time.

What is the warranty?
Insulated glass units come with a 10-year warranty against internal fog or dust

caused by seal failure, and thermal breakage—provided installation and usage guidelines were followed.

Distribution & Support

Do you provide support for distributors?
Absolutely. FORMTECH offers sales tools, training resources, and personalized support.

Are samples or demo units available?
Yes, mini kits or demo products are available for showroom or on-site demonstrations.

What are the delivery timelines?
Our windows are made in Quebec/Canada with a dependable supply chain. Standard delivery is 10-15 business days depending on the region and product dimensions chosen.

If you have any questions, send us an email by here.