After-sales service

For repair or maintenance service, please complete the form below. *Services are offered for basement windows only.

* Name :

* Email address :

* Repair address / service :

City :

* Province :

* Country :

We do not process any repair or service requests outside of Quebec. Please refer to your local representative or distributor.

* Postal code :

* Phone :

Name of contractor :

* Window model :

* Building construction year :

* Dimensions : (Take the measurements as shown in the image below)

Even for thermos breakage, please enter the dimensions of your window as indicated below.

* Unit of measure :

* Number of sections :

* Exterior window color :

* Object of the request :

*Note:
Before planning a service for this item, check that you have thought to clean the window slides and that the latter are indeed aligned in their respective slides.

* Select the damaged slides – Seen from inside
BottomTopLeftRight

* Identify the problematic section(s). – Outside view.
If you have a 2 sections window, please, DO NOT select the center glass.
LeftCenterRight

All window fields are required to continue.

Thermal breakage

Window screen failure

Slide breakage

Frame breakage (pvc)

Condensation

Window to adjust

Window difficult to open

Window does not close completely, does not lock

Impact on the glass

Another problem

Additional comments or descriptions :

I confirm that I have verified that the problem does not come from the installation and I accept that the requested services will be invoiced to me if the manufacture or the parts of the product are not in question.

Attachment file : (Attach a photo that shows the problem )

All window fields are required to continue.