After sales service

For repair or maintenance service, please complete the form below. *Services are offered for basement windows only.
Warning, to find out the warranties applicable to your products, please refer to the “Warranty” page at the top right of this page.

* Name :

* Email address :

* Repair address / service :

City :

* Province :

* Country :

We do not process any repair or service requests outside of Quebec. Please refer to your local representative or distributor.

* Postal code :

* Telephone :

Name of contractor :

* Window model :

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* Building construction year :

* Dimensions : (Take the measurements as shown in the image below)

Even for thermos breakage, please enter the dimensions of your window as indicated below.

dimensions

* Unit of measure :

* Number of sections :

* Exterior window color :

* Object of the request :

*Note:
Before planning a service for this item, check that you have thought to clean the window slides and that the latter are indeed aligned in their respective slides.

* Select the damaged slides - Seen from inside
BottomTopLeftRight

* Identify the problematic section(s). - Outside view.

If you have a 2 sections window, please, DO NOT select the center glass.
LeftCenterRight

Thermal breakage

Window screen failure

Slide breakage

Frame breakage (pvc)

Condensation

Window to adjust

Window difficult to open

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Window does not close completely, does not lock

Impact on the glass

Another problem

Additional comments or descriptions :

I confirm that I have verified that the problem does not come from the installation and I accept that the requested services will be invoiced to me if the manufacture or the parts of the product are not in question.

Attachment file : (Attach a photo that shows the problem )